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F.A.Q.

For answers to specific questions that aren't covered in our F.A.Q. please e-mail info@go2auctionsnow.com.

go2auctionsnow.com

Insurance Auto Auctions

REGISTRATION

MEMBERSHIP PRIVILEGES

REGISTRATION FEES

PURCHASE COST

BIDDING

VEHICLE CONDITION, HISTORY & REGISTRATION LAWS

PICKING VEHICLE(s) UP FROM AUCTION

PAYMENT

TITLES/SALES DOCUMENTS

SHIPPING/TRANSPORTATION

OTHER QUESTIONS




go2auctionsnow.com

Can you tell me about go2auctionsnow.com?

go2auctionsnow.com is a web site dedicated to helping buyers purchase vehicles at Insurance Auto Auctions locations where they may not otherwise be eligible to bid—all with their own unique IAA buyer number. Through a marketing agreement with IAA, go2auctionsnow.com is able to:

  • Enable buyers to purchase in Bid Card states
  • Eliminate buying restrictions for all types of vehicles

We have all the licenses, Bid Cards, and other documents necessary to bid in all 50 states.


Insurance Auto Auctions

Can you tell me about Insurance Auto Auctions?

Insurance Auto Auctions (IAA) specializes in the sale of vehicles by auction at locations throughout the greater United States. They sell cars for insurance companies, car rental companies and other institutional vehicle providers such as car leasing companies and finance companies. IAA also has 12 auction sites in Canada which operate under the name Impact Auto Auctions.

Through a marketing agreement with go2auctionsnow.com, IAA is able to allow buyers to purchase vehicles they may not otherwise be eligible to buy. The strength of this agreement is that all buyers are able to obtain and use their own unique IAA buyer number to have direct control over the bidding process.

For more information about Insurance Auto Auctions, visit their web site at www.iaai.com.


REGISTRATION

How do I register?

It easy, any individual or entity wishing to gain membership to go2auctionsnow.com, must do the following.

  • Complete membership registration form
  • Pay applicable security deposits (see registration fees)
  • Registration is $100 USD per year
  • Agree to abide by go2auctionsnow.com's and Insurance Auto Auctions policies & terms of use.

If you have read our terms & conditions and are ready to register, now, simply Click Here to complete the new member registration application. If you haven't read our terms & conditions and/or aren't ready to register now, you can click on the Registration link on the main page later.

Once you have completed and submitted the proper documents. An email will be sent to the address on the registration form asking you to verify the information and confirm your e-mail address. Within 3 business days you will be informed by email of your successful membership registration.

Who is eligible?

Individuals wishing to register for membership must be 18 years of age or older and agree to all the terms & conditions set forth by go2auctionsnow.com. Our services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. We reserve the right to deny, suspend or cancel membership of any individual or entity at our discretion.

What are go2auctionsnow.com auction policies & terms of use?

go2auctionsnow.com Agreement & Policies

go2auctionsnow.com Terms of Use

What are Insurance Auto Auctions auction policies & terms of use?

IAA's Agreement & Auction Policies

IAA's Terms of Use


MEMBERSHIP PRIVILEGES

What privileges are granted with membership?

Once your membership is confirmed, you will receive...

  • A new IAA User ID/Password, which will allow you bidding privileges at all Insurance Auto Auctions locations, to search and/or bid on any vehicle, motorcycle, boat, & etc that you wish to purchase.
  • Access to our seasoned team of multi-lingual specialists to help you with every aspect of the purchase process.


REGISTRATION FEES

What fees or security deposits must be paid in order to register for membership?

  • Registration is $100 USD per year.
  • A refundable* security deposit of $1000.00 USD is required to gain full bidding privileges. See "Security Deposit Refunds"

    Note: go2auctionsnow.com reserves the right to amend the security deposit amount and conditions without notice.

    * In the event you (the winning bidder) fail to meet any of go2auctionsnow payment terms at any time, the amount of the deposit will be forfeited.

  • Security Deposit Refunds

    In the event you cancel your membership or it is terminated the full amount of the security deposit in USD funds will be refunded to you, provided there are no outstanding balances*. go2auctionsnow.com reserves the right to choose the method of the refund (e.g. cashier's check, wire transfer, & etc)

    * Outstanding balances must be paid in full before any refund will be issued.

  • A $15 US transaction fee will be charged for refunding the security deposit of $1000 US.

What is a security deposit?

A payment required by go2auctionsnow.com to insure that a member pays for their purchases in full as outlined in our payment terms. If the member fails to pay, we can use the security deposit to cover what is owed.

How can I pay for the registration fee & security deposit?

The fee & security deposit may be paid by credit card or wire transfer (see payments).


PURCHASE COST

What does it cost me to buy a vehicle at IAA using go2auctionsnow.com brokerage service?

  • Any Boat or 4-wheeler that needs to be registered with the IOWA DNR must pay taxes for IOWA State in order to have the document transferred into client's name.
  • ALL units purchased from FL state must be transferred into an IOWA document if they are to be kept within the USA, regardless of the State.
  • As an additional buyer with own login, client responsible for knowing and complying with all State laws in regards to the purchasing/selling vehicles from that specific State.

As a winning bidder, you pay the following:

See a go2auctionsnow.com representative for more information and/or examples on any of these fees.

  • IAA's Sale Price for each vehicle you are the winning bidder on.
    • IAA's Auction Buyer fee - charged for each vehicle purchased. Fees vary based on the sale price.
    • IAA's Online Bidding fee, which will be added for each vehicle purchased via IAA's internet bidding system, see a go2auctions representative for more information.
  • Other IAA fees (e.g. pullout fee) may also apply for each purchase. Fees may vary by facility. It is the sole responsibility of the member to verify fees charged by any IAA facility prior to incurring such charges.
  • go2auctionsnow.com Brokerage fee - charged for each vehicle purchased, see "Brokerage Fee"
  • Any taxes required by Federal or State law for the transfer of ownership.
  • Other fees may apply when using Credit services.

    Note: All fees are subject to change without notice.

There is no Fee to access the System or to place bids as long as you are a member in good standing with go2auctionsnow.com.

What is a Brokerage Fee?

A Brokerage Fee is our standard fee per vehicle purchased, that helps cover the cost associated with our services in assisting with access to IAA auctions, payment collection, domestic or export document preparation for transfer of ownership of a vehicle to you. The fee is different depending on, if you are a Domestic or Export (foreign) member (buyer) and is in addition to the final auction purchase price & fees.

How much is the Brokerage Fee?

  • Domestic Members
  • $145.00 USD, if you are a current buyer registered directly with Insurance Auto Auctions and are in good standing.

  • Export (Foreign) Members
  • $250.00 USD.

  • All Members
  • An additional fee is charged, if the vehicle must be re-titled prior to transferring ownership to you. The fee covers all cost associated with obtaining the new title from the State agency.The fee varies according to the State’s DMV.

    Note: All fees are subject to change without notice.


BIDDING

What is a bid?

A bid is a binding contract, which obligates you to complete the purchase of the vehicle if you are the winning bidder. Once the bid has been placed, it cannot be cancelled or retracted. So, you should be sure that you wish to purchase a vehicle before placing any bids.

What vehicles can I bid on?

You can bid on any vehicle in an IAA auction. However, go2auctionsnow does not guarantee that vehicles you may bid on and/or maybe the winning bidder of can be legally registered in any state or country. Exporters, please note, vehicles sold on a "Bill of Sale" generally cannot be exported. Please check Federal regulations before you bid on any vehicles being sold on a "Bill of Sale". See "History & Registration Law Disclaimer"

Can I physically inspect a vehicle(s), that I am interested in bidding on?

If you wish to physically inspect any vehicle(s) that you wish to bid on at the IAAI locations, you must have your own IAAI public buyer # and the location must allow public buyer viewing. Typically, this is done one day prior to the auction date. When you locate a vehicle that you are interested in, click on the branch name on the IAAI.com website and you will be able to obtain onsite preview specifics. Please note, that you will NOT be able to inspect units with a Go2 buyer #. Our privileges are for online bidding ONLY.

We are also able to provide you with inspection services by hiring a licensed mechanic around the area that can inspect the unit on your behalf. The inspection report is $175 US. To request an inspection, you must provide us with 3 days notice before the auction date. For more information, please email: href="maito:info@go2auctionsnow.com">info@go2auctionsnow.com

How do I place a bid?

Click here for IAA's 3 Ways to Bid to details.

How do I know if I've won the auction?

The auctioneer will recognize your buyer number as the winning bidder and you will receive an email notification with payment instructions from go2auctionsnow.com. Once we receive and process your payment, we will notify you and instruct IAA to prepare your vehicle for pick up and/or delivery to the shipping address on file.

How can I cancel a bid?

A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.

What if I am the winning bidder and decide I don't want the vehicle?

If this occurs you must contact us immediately. Remember a winning bid is a binding contract, which obligates you to complete the purchase of the vehicle. So, you should be sure that you wish to purchase a vehicle before placing any bids.

Can I buy a vehicle at IAA now?

No, sorry all vehicles are sold through IAA's auctions.


VEHICLE CONDITION, HISTORY & REGISTRATION LAWS

Does go2auctionsnow.com warranty purchased through go2auctionsnow.com and sold at IAA's auctions?

All vehicles purchased through go2auctionsnow.com and sold at IAA's auctions are sold "AS-IS WHERE-IS", WITHOUT ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. Certain jurisdictions permit vehicles to be sold with missing VIN plates, and as a result Go2 does not guarantee that vehicles are equipped with any or all VIN plates. Go2 do not guarantee that vehicles meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of Buyer to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all information regarding the type, condition, status, and history of vehicles prior to bidding on them.

How accurate if the information presented on IAA vehicles?

No warranty is made by Go2 with respect to the accuracy of any information provided by IAA to Buyers regarding vehicles, provided in either written, or image form and Buyer should not base their bids solely on information provided for Buyers' convenience. This information includes, but is not limited to year, make, model, VIN, mileage, odometer disclosure, condition, actual cash value, estimated repair cost, damage type, whether or not vehicle starts, whether or not vehicle has keys, past history and sale document. Go2 does not guarantee that keys are available for any vehicle purchased through go2auctionsnow.com and sold at IAA's auctions, regardless of whether keys are present in IAA's online vehicle images, or were present in the vehicle prior to the time of purchase. Go2 does not guarantee loose parts shown in IAA photos will be attached to or in vehicle at time of purchase and/or delivery.

What does "Y" under the STARTS column in the IAA vehicle detail description, indicates?

"Y" under the STARTS column in the IAA vehicle detail description, indicates that the vehicle was started (either with or without a jump) upon entering IAA's facility. No guarantee as to the condition of the engine (including if it will start again) or any of its components is expressed or implied. If the Starts column is blank, this is not an indication that the vehicle will not start.

Are keys included with vehicles?

Go2 does not guarantee that keys are available for any vehicle purchased through go2auctionsnow.com and sold at IAA's auctions, regardless of whether keys are present in IAA's online vehicle images, or were present in the vehicle prior to the time of purchase.

How can I obtain a missing or an additional key for a vehicle?

Call an authorized dealer for the particular brand of vehicle and inquire as to the necessary steps and cost associated with obtaining a new key. Click here for the world's most comprehensive, up-to-date listing of more than 1,000 auto manufacturer Internet sites worldwide.

What is the condition of the airbags on vehicles at IAA?

Vehicles offered for purchase at IAA's auctions may be missing airbags or contain deployed airbags that have not been replaced.

How did the damage occur and when did it happen?

Sorry, go2auctions.com has no knowledge on how the damaged occurred or when it occurred.

How can I obtain a vehicle history report?

Sorry go2auctionsnow.com does not offer vehicle histories. However, there are a couple of companies that do, such as CARFAX & AutoCheck. go2auctions has no affiliation with these services and does no guarantee the accuracy of any information provided by them.

Do all vehicles have VIN (Vehicle Identification Numbers)?

No, certain jurisdictions permit vehicles to be sold with missing VIN plates, and as a result Go2 does not guarantee that vehicles are equipped with any or all VIN plates.

Can the vehicle I wish to bid on, be legally registered in my State or Country?

In accordance with appropriate State Law, VEHICLES SOLD WITH REGULAR SALE DOCUMENT STATUS MAY HAVE SALVAGE SALE DOCUMENT STATUS IN THEIR HISTORY. Go2 does not guarantee that vehicles currently meet or can be modified to meet local emission and/or safety requirements. It is the sole responsibility of the Buyer to ascertain, confirm, research, inspect, and/or investigate vehicles and any and all information regarding the type, condition, and status of vehicles prior to placing bids. Go2 does not guarantee that vehicles sold can be legally registered in any state or country. Buyer accepts any and all risks associated with variations in state vehicle sale document and registration laws and the possibility that they may negatively impact the marketability of vehicles purchased through go2auctionsnow.com and sold at IAA's auctions (for instance, Buyer may purchase a vehicle in one state under a clear sale document but is required to sell same vehicle under a salvage sale document in state where business is located.

I received my vehicle and there is damage that wasn't visible in IAA photos, what should I do?

Remember all vehicles purchased through go2auctionsnow.com and sold at IAA's auctions are sold "AS-IS WHERE-IS". Unfortunately, there are hidden damages or previous repairs, which are not always visible in the photos or described in the vehicle detail description.

I received my vehicle from the shipping/transporter company and there is more damage on it than there was in the original pictures?

Go2 assumes no responsibility for fire, theft, acts of God or other loss or damages to any vehicle or equipment once it has been released to the buyer or buyer's transporter by IAA a Go2 member/buyer.


PICKING VEHICLE(s) UP FROM AUCTION

When can the vehicle be picked up from the auction?

The full amount due, must be paid and any paperwork must completed prior to the vehicle being released and/or shipped from the auction location.

How does IAA know when the vehicle can be released?

go2auctionsnow.com will notify IAA it is ok to release the vehicle to the shipper/transporter or you.

How do I know when IAA has been notified by go2auctionsnow.com to release the vehicle?

If you are picking the vehicle up or arranging your own shipping/transportation go2auctionsnow.com will notify you the vehicle has been is ready for pickup.

What documentation do I need to pick up the vehicle(s)?

Go2auctionsnow.com will provide documentation releasing the vehicle.

Will there be any storage charges?

There could be, if you don't pay or you cannot pick the vehicle up within the time frame allowed.

Will there be any charges to picking up the vehicle?

Yes, IAA charges a pullout fee (see "PURCHASE COST – Other IAA fees")


PAYMENT

How do I pay for my purchases?

If you are the winning bidder and the auction is completed you will receive an e-mail notification from go2auctionsnow.com with payment instructions.

What payment methods do you accept for domestic buyers?

Wire transfers only.

What payment methods do you accept for buyers located overseas?

Wire transfers only.
Note: Members may get charged for the wire transfer. Many banks may deduct this charge from the original wire amount, thus creating a shortage in the payment. Please keep this in mind and inquire with your bank to insure the correct amount is sent.

What is a wire transfer?

A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another bank account. This is the fastest and easiest method of payment. Once the auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank. Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure. Be prepared with the following on hand:

  • Picture ID.
  • Name of bank transferring funds to.
  • Account number transferring funds to.
  • Transaction Number for the Auction.
  • ABA Routing number of account transferring funds to.
  • Printout of the Wire Authorization form.
Speak with a bank representative to set up wire transfer. Make all transfers as soon as possible for processing to occur on the same business day or the next. We will send you an email notification once the bank has processed your payment. In the meantime, you can check the status of your transaction online by login into our membership management tool.

What is go2auctionsnow.com bank wire information?

Once the auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer.

Bank:
Wells Fargo Bank
MCCRIMMON CORNERS FINANCIAL CENTER
4011 Davis Rd.
Morrisville, NC
United States, 27560
121000248
2000037403076
SWIFT CODE: WFBIUS6S (for international wires)
Beneficiary:
Iowaiinterstate LLC
1914 E Euclid Av
Suite B
Des Moines, IA
United States, 50313

When is my payment due?

Payment must be received by go2auctionsnow.com within 3 calendar days of the winning bid to avoid any penalty and/or cancelation. This payment includes the full amount of auction price, auction buyer fee, online bidding fee, other IAA fees, the brokerage fee, and any applicable taxes. The full amount due, must be paid prior to the vehicle being released and/or shipped from the auction location.

Is there a penalty if I don't make my payment on time?

If the entire amount due is not received by go2auctionsnow.com within 5 calendar days from the date of purchase, additional charges of 0.15% PER DAY of the total outstanding amount will be applied to your account.

Which currencies do you accept?

We only accept payment in USD.

How do I check the status of my payment?

We will notify you via email as soon as your payment has cleared. You can also check the status by logging into our membership management tool.

How long does it take for a payment to clear?

Wire transfers vary by country and bank. The monies will be posted to your go2auctionsnow.com account within 24 hrs of our bank receiving payment.

Why does my invoice with go2auctionsnow.com still have an outstanding balance, when I paid in full?

There may be several reasons, here are a few examples, but not limited to all scenarios.

  • Payment was not on time and there are late fees that were added to the purchase price.
  • Members may get charged for the wire transfer, which may have been deducted from the original wire amount, thus creating a shortage in the payment. Please keep this in mind and inquire with your bank to insure the correct amount is sent.
  • The vehicle was not picked up on time and there are storage fees being added to the purchase price.
  • The improper or no auction number was associated with the payment sent and it was applied to a different invoice. All payment types such as this are applied to the oldest outstanding balances.


TITLES/SALES DOCUMENTS

When will I received the title/sale documents for the vehicle(s) I purchased?

go2auctionsnow.com will send the title/sales documents to you, once all amounts due are paid, it has been received from IAA, and once all documentation is completed by us to transfer ownership to you. Unfortunately, we cannot provide an exact time frame due to variables that are out of our control, such as the amount of time it may take for IAA or a State agency (if re-titling is needed) to send the title to us.
A typical time frame will be 1 to 4 weeks and in some cases longer. Again, we cannot guarantee a specified time. It is your sole responsibility to take this into account when bidding on any vehicle.

Why can't I pick the title up with the vehicle?

go2auctionsnow.com is required by law to transfer ownership to you, therefore we must receive the title in our office.
Add: the cost of transferring the title over to your name is $15 US. if it requires us sending it over to the DMV, it costs $35 US.

How will I receive the title/sale documents for the vehicle(s) purchased?

Go2auctionsnow.com utilizes Fedex domestic mailing and various courier services for international mailing.
The title shipping fee from the auction to go2 is $17.50 US and the title shipping fee from go2 to the final destination (client, client's shipper, etc) is another $17.50 US

How do I check the status of my title/sale documents?

We will notify you via email as soon as your title is ready. You can also check the status by login into our membership management tool.


SHIPPING/TRANSPORTATION

Who is responsible for arranging shipping/transportation and the associated cost?

The member (buyer) is responsible for arranging all shipping/transportation and the associated cost.

How can I find transportation and how much will it cost?

For details and shipping quotes, please contact info@go2auctionsnow.com or call 1-312-239-0599

What are Go2auctionsnow.com's transportation policies?

  1. the transportation must be paid BEFORE go2auctionsnow can start looking for a trucker.
  2. the client is still responsible for ALL storage fees that may accrue before or after paying for the land transportation to go2auctionsnow.
  3. Go2auctionsnow has the right to cancel any booking for reasons such as but not limited to:
    1. weather
    2. vehicle issues that were not mentioned on the auction's website or by the client.
    3. if go2 believes that the unit might be booked with another dispatching company
  4. Go2auctionsnow may require the rate to be increased with the client if we believe that we cannot find a trucker with the original rate due to unforeseen circumstances. it is the client's right to approve the increase or cancel the transport at this point. the client is still responsible for any storage fees.
  5. transport insurance- the vehicle transport insurance only covers TOTAL LOSS damage. it does not cover any scratches, dents, missing parts that the client believes may have gone missing during transport.
  6. ocean transportation is done on a first come, first serve basis. any delays caused by weather, overbooking or issues with the Ocean shipping line are not go2auctionsnow.com's responsibility.
  7. Ocean transport rates do NOT include any additional fees that might have to be charged if there is something wrong with the unit. such as NON RUNNER FEES, FORKLIFT FEES, port storage fees, etc.
  8. the client is responsible for paying any late, storage or demourrage fees accrued before, during or after transport is performed by go2auctionsnow.com


OTHER QUESTIONS

What happens with the vehicle(s) if it's not picked up from the auction yard for more than 3 weeks?

If a client is owing money to Go2auctionsnow for more than three weeks, go2auctionsnow reserves the right to sell any stocks still in go2’s possession in order to recoup any costs owing on the client’s account.

Can you tell me how much repairs will cost?

No, sorry we don't offer these services.

Do you repair vehicles?

No, sorry we don't offer these services.

Are credit cards accepted?

Yes, we accept credit cards only for registration, security deposit and ancillary fees. The maximum amount allowed is $1500 for registration and security deposit. The ancillary fee maximum amount is $400 per transaction.

Can you communicate in other languages?

Absolutely, our customer service representatives speak English, Spanish, German, Russian, Polish as a standard. Other languages may be available, please check with one our representatives.

Why does the other language versions translations appear to be different? Which one is correct?

The English version supersedes any foreign language translations. We cannot guarantee the accuracy of the translations due to language differences and meanings. The translations are provided for the member's convenience only.

What are you business hours?

We are open from 8:00 am to 5:00 pm CST.

Can I buy vehicles from IAA's sister company IMPACT Auto Auctions of Canada?

There are different rules and regulations when purchasing/exporting vehicles from Canada. If you are interested in this please contact a go2auctionsnow.com representative.

What if I have a question, but didn't see the answer in your FAQ's?

For answers to specific questions that aren't covered in our F.A.Q. please e-mail us at info@go2auctionsnow.com.